Troubleshooting
| Section | Problem | Solution |
|---|---|---|
| General | I have selected a crop and program, but do not see any options under Manage Breeding and other BIMS sections. | Please refresh the page in your internet browser. |
| I still have problems with viewing BIMS information, even after refreshing the page. | Please clear the cached images/files, cookies, and hosted app data from your internet browser's history. You will have to log back into BIMS and reopen your program. | |
| Data Import/Field Book Management | My data upload failed. | Please make sure that the upload didn't fail due to data errors or typos first by looking at the error logs (see Importing Data section for more details). If you need help, contact us. |
| Even after I changed the max/min value of the trait descriptor in the template, BIMS still give an error saying that I have data outside the acceptable range. | Once your descriptor has been loaded, you have to edit the the descriptor data in BIMS, not in template (go to Manage Breeding, Trait, choose the trait and click 'Edit' .) | |
What do the errors below mean? The required column (unique_id) is missing | BIMS allows you to change the column names in the template for 'accession_id', 'unique_id', 'primary_order', and 'secondary_order'. You get this type of error when the column names in your template do not match the ones in BIMS. Once you change it in BIMS, the templates downloaded from BIMS also changes. Please refer to Figure 26B in the manual. | |
| The output from Field Book Management - Generate input file (Field) - Cross option doesn't seem correct. | Please check your file if it's in the order of cross name, row and the number of progeny for each row that you will plant. In this file, the order of the columns is important, not the column head. Please refer to Figure 30A in the manual. | |
| It says the species doesn't exist when I added in Accession template | Please check if your species exists in our database by going to Data Import-Data Lookup-Organisms in BIMS. If they do not exist, please contact us. | |
| It says the accession doesn't exist when I added accession in maternal_parent or paternal_parent | accession names of the maternal or paternal parent need to be entered as a separate row in accession_bims if you haven't loaded them already. | |
| Search | I can't download my file. | Please make sure that you allow pop-ups on your browser. Please refer to how to allow pop ups on chrome, on firefox, on internet explorer. |